![]() ![]() It’s hard to know exactly how this tool will be used until Google Assistant users start firing off reminders to the people closest to them. “It’s this age-old question as to whether it’s our characters expressed through technology that create our relationships with people, or it’s the character of the technology itself that ends up defining our relationships,” he says. Rolandson points to the other tools we use for hyperefficient communication: messaging, social media, and so on. “But by creating something where you have to exert such little effort and thought into asking people for things, we could end up talking to each other much less politely.” “I totally expect that the Google Assistant team is just trying to create more value for users,” says Matt Rolandson, a partner at the San Francisco–based design consultancy Ammunition Group. But even with that promised protocol, the fact that the Assistant was so good at its job hinted at a future of us outsourcing our most uncomfortable tasks to a robot.Īssigned Reminder could very well fall into that category, too. Google later said it would be sure to build in a communications protocol that would let a human know if they were talking to a bot. Last year, at its annual software conference, the company showed off technology that allowed a bot to conduct a natural-sounding phone conversation, and the humans in the audience (myself included) questioned the ethics of such an eerily deceptive virtual assistant. And Google, having built what is arguably the most capable consumer-facing virtual assistant to date, is often the company that needs to answer these questions. Beyond potential privacy pitfalls, though, there’s the ever-present question about what kind of impact these AI-supported interactions have on our very human relationships. ![]()
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